• If you have a unit with Archos on the front -
  For troubleshooting and service of your Archos unit please contact Archos at 1-877-300-8879.
• If you have a unit with PocketDISH on the front for MUSIC troubleshooting and service -
  For troubleshooting and service of your Archos unit please contact Archos at 1-877-300-8879.
• If you have a unit with PocketDISH on the front for GAMES troubleshooting and service -
  For troubleshooting and service of your Archos unit please contact Archos at 1-877-300-8879.
• If you have a unit with PocketDISH on the front for troubleshooting and service with a NON-DISH Network receiver -
  For troubleshooting and service of your Archos unit please contact Archos at 1-877-300-8879.
  
• If you have a unit with PocketDISH on the front for VIDEO or PHOTOS troubleshooting and service, continue.

1. Is this a unit with PocketDISH on the front with a Video or Photo issue?
   * Digital transfers can only be made with a 522, 622, 625, 722, or 942 receiver.
   
Video
Photo


2. Power On the PocketDISH and the satellite receiver.
   


3. Attempting to record analog with RCA cables or transfer digital with USB cable?
   
Record analog w/ RCAs
Transfer digital w/ USB


4. Connect the RCA cables from the receiver Output to the PocketDISH.
   
How To?

AV402E: connect the analog AV-cable to the AV connection (center jack) of the PocketDISH. Connect the left and right RCA end to the audio output of the satellite receiver.
* The AV402E cannot record analog video through the RCA cables, only analog audio.
AV500E: connect the PocketDISH to the docking station. Connect the docking station to the RCA audio and video outputs of the satellite receiver using the analog AV-cable.
AV700E: connect the PocketDISH to the docking station. Connect the docking station to the RCA audio and video outputs of the satellite receiver using the analog AV-cable.

Analog audio and video can now be recorded to the PocketDISH. If not,
after troubleshooting your DISH Network system we have determined the problem is not with your satellite receiver but rather with your PocketDISH. For troubleshooting and service of your PocketDISH please contact Archos at 1-877-300-8879.


5. Connect the USB B cable from the receiver USB port to the PocketDISH. Did Attention 852 display on the television?
   
No
Yes

Audio and Video can now be downloaded to the satellite receiver.


6. Disconnect and reconnect the USB B cable. Did Attention 852 display on the television?
   
No
Yes


7. Does the receiver have current software?
   
No


Power receiver/all tuners off to accept the upgrade. Use the Software Upgrade screen for the 721 and 921. Eventually, either 061 message or black screen with blinking LED will appear. Allow up to 60 minutes for the 721, 921 and 15 - 30 minutes for all others. During this time, do not touch the receiver or remote.

To force the software download on 211, 222, 322, 411, 522, 622, 625, 722, 942 receivers, the Updates time can be changed.
1. Press Menu on the remote.
2. 322: Go to System Setup, Installation, Updates.
   211, 222, 411, 522, 622, 625, 722, 942: Go to Preferences then Updates.
3. Change the update time to a closer time, then select Done.
4. Power the receiver off. At the time chosen, the software will download. Once this has been completed, go back into the Updates preferences and change the time back to the original time set.

Yes

After troubleshooting your DISH Network system we have determined the problem is not with your satellite receiver but rather with your PocketDISH. For troubleshooting and service of your PocketDISH please contact Archos at 1-877-300-8879.


Audio and Video can now be downloaded to the satellite receiver.

Transferring photos from the PocketDISH to the satellite receiver
* Photos cannot be transferred from the satellite receiver to the PocketDISH.
8. Power On the PocketDISH and the satellite receiver.
   


9. Connect the USB B cable from the satellite receiver to the PocketDISH.
   
How To?

PocketDISH Connection: USB B input
622, 722, 942 Connection: front or back panel USB port 522, 625 Connection: back panel USB port


10. Did Attention 852 display on the television?
    
No
Yes

Photos can now be downloaded to the satellite receiver.


11. Disconnect and reconnect the USB B cable.
    Did Attention 852 display on the television?
    
No
Yes


12. Does the receiver's software version match the software version on the Receiver's home page?
    
How to?


• Press the Menu button on the remote.
• Select System Setup
  
Note: System Setup option not avaliable on Model 1000 , go to the next step
• Select Installation
  
Note: Installation option not avaliable on DISH 721 and DISH PLAYER-DVR 921 models, go to the next step
• Select System Info
  
• Verify the Software Version or Software matches the current Software Version.
  
  
For DISHPLAYER 7100/7200

• Press Home on the remote
• Select Settings from the bottom of the screen
• Select Diagnostics
• Select Receiver Info


To force the software download on 211, 222, 322, 411, 522, 622, 625, 722, 942 receivers, the Updates time can be changed.
1. Press Menu on the remote.
2. 322: Go to System Setup, Installation, Updates.
   211, 222, 411, 522, 622, 625, 722, 942: Go to Preferences then Updates.
3. Change the update time to a closer time, then select Done.
4. Power the receiver off. At the time chosen, the software will download. Once this has been completed, go back into the Updates preferences and change the time back to the original time set.

No


Power receiver/all tuners off to accept the upgrade. Use the Software Upgrade screen for the 721 and 921. Either 061 message or black screen with blinking LED will eventually appear. Allow up to 60 minutes for the 721, 921 and 15 - 30 minutes for all others. During this time, do not touch the receiver or remote.

Yes

After troubleshooting your DISH Network system we have determined the problem is not with your satellite receiver but rather with your PocketDISH. For troubleshooting and service of your PocketDISH please contact Archos at 1-877-300-8879.



Photos can now be downloaded to the satellite receiver.

How To Connect to Receiver - Analog

AV402E

1. Connect the analog AV-cable to the AV connection (center jack) of the PocketDISH.
2. Connect the RCA audio end of the analog AV-cable to an RCA output of a DISH Network receiver.

Multi-Connector
Line in: record from an audio device
AV out: use the analog A/V cable for playback on a TV or audio device

AV500E

1. Connect the docking station to the PocketDISH.
2. Connect an RCA output of a DISH Network receiver to the AV in of the docking station with the analog AV-cable.

AV700E

1. Connect the docking station to the PocketDISH.
2. Connect an RCA output of a DISH Network receiver to the AV in of the docking station with the analog AV-cable.

How To Connect to Receiver - Digital

1. Connect the PocketDISH to power.
2. Power on the satellite receiver and PocketDISH.
3. Connect the USB B cable.
4. Follow the on-screen messages from the receiver to manage content.

Frequently Asked Questions

What is digital recording?
Digital recording is transferring photos, audio and video from a DISH Network satellite receiver that supports the PocketDISH using the USB B connection. The transfer rate is faster than analog recording. Digital recording from the receiver to the PocketDISH is for audio and video that has been saved on the receiver's hard drive. Digital recording from the PocketDISH to the receiver is for photos.

What is analog recording?
Analog recording is recording audio and video from ANY DISH Network satellite receiver (with RCA outputs) to the PocketDISH using RCA cables. The recording is real time and what you see is what you get. The AV402E will not record analog video.

What DISH Network receivers support the PocketDISH?
522, 622, 625, 722, 942 for digital transfers. All receiver models for real time analog recording.

How are the PocketDISH identified from each other?
AV402E has no speakers. AV500E has one speaker. AV700E has two speakers.

What are the USB A and USB B connections?
USB A is for USB Host connections. USB B is for standard USB connections. DISH Network satellite receivers utilize the USB B connection for digital transfers. USB A Host connections are used for other equipment such as digital cameras.

What happens if the USB cable is disconnected during a file transfer?
The transfer is interrupted and the content will not be available for viewing.

Will the receiver still transfer video, audio and/or photos without signal?
Satellite signal is only required for analog recording because it is real time recording.

Can the PocketDISH record from a cable box or Tivo unit through the USB port?
No, the PocketDISH will not recognize the equipment.

How does the PocketDISH update software?
The software is updated through the USB port or from the Archos website.

Will video content recorded to the PocketDISH limit the number of photos or music stored on the hard drive?
Yes, there are not different sections for each type of content.

Can the PocketDISH record content to a VCR?
Yes, through the analog RCA connections.

How To Transfer to the PocketDISH

Once a recording has been transferred to the PocketDISH, it cannot be transferred back to the receiver.

1. Connect the PocketDISH to power.
2. Power on the satellite receiver and PocketDISH.
3. Connect the USB B cable.
4. Follow the on-screen messages from the receiver to manage content.
5. Select PocketDISH from the Multimedia menu.
6. Select Send to Device.
7. Select the recordings to transfer.
8. Select Send Video then Done when finished.

How To Transfer to the Receiver

1. Connect the PocketDISH to power.
2. Power on the satellite receiver and PocketDISH.
3. Connect the USB B cable.
4. Follow the on-screen messages from the receiver to manage content.
5. Select PocketDISH from the Multimedia menu.
6. Select Get from Device.
7. Select the photos to transfer.
8. Select Send Photos then OK when finished.