• Select the on-screen message or issue that you need assistance with
• Go to the receiver's remote home page
• Use interactive receiver menus
• Research information on additional equipment
• Learn How To's
• View installation information
• Find additional receiver features and information

Receiver Features

Electronic Program Guide (EPG) Functions

• Extended Browse Feature Explain

  Press the Browse button once to see the present and next program schedule. Press the right arrow button to go further into the stored program schedule. Press the Info button for extended program information.
  Browse-to-PIP: For models with the PIP feature in Single Mode, press Browse and scroll to another channel while remaining in the current time. Press the PIP button on the remote to open the PIP window and display the browsed channel.

• Channel Surfing Enhancements Explain

  You can select to skip "DISH HOME" loading if you pass by channel 100. A loading confirmation option appears when you select this channel. While channeling up/down, the receiver will skip the channels that require another dish if you do not have one.

• DISH Home Interactive TV with Customer Support Channel Explain

  By accessing DISH Home from channel 100 or in the Main Menu, you can get instant weather for favorite cities and ski resorts across the U.S., world news and horoscopes.
  
  Note: Customer Support is disabled while connected to a Q-Box.

• Electronic Program Guide Explain

  Shows 7 to 9-days of information in the EPG that is stored on the hard drive.
  Four Electronic Program Guide display options, Full-Screen EPG and Picture-in-Guide EPG with small or large font.
  Page-At-A-Time Scrolling in EPG.
  When in the EPG, use "skip forward" and "skip backward" keys to go ahead or back 24 hours.
  While watching or recording a DVR event, you can still view it in ¼ screen in the EPG.
  If a DVR feature (pause) was selected prior to entering the Guide, the feature will still work in the Guide.
  Press Record while in EPG to record to the end of the scheduled event.

• Instant Program Information
• Local DMA Channel Mapping Explain

  Along with being on the higher number channels, Local DMA Channels are on the same channel number range as their off-air signal, which can be found below channel 101.

• Picture-In-Picture (PIP) Explain
  PIP allows you to watch two different programs at the same time when in Single Mode.
  • PIP - to open a small window; second press to enlarge window; third press to make windows side-by-side, fourth press to close window
  • PIP Swap - to move program in small window to full screen window. Channel changes, DVR functions, etc. can only be made in full screen window.
  • PIP Position - to move the window (either size) into one of seven locations on the screen. Press for immediate side-by-side PIP.
• Program Search Explain
  When you enter the search function, the title of the program you are currently viewing will appear in the search text field. You have the option to search by program title or for key words within the extended program information and description.
  • Use the # (pound) key. The current program's title will be filled in. You can use that to search or clear it and type in another name.
  • Go to Menu, Themes & Search, Search. The keywords can be entered with your remote control alpha-numeric keys (cell-phone style) or using the right/left/up/down blue arrow buttons and Select to access the on-screen keyboard.
• TV Enhancements Explain

  TV Enhancement is an icon or text message box notifying you that there is interactive content available. Use your remote and follow the on-screen instructions.

DISH Network DVR

• Dual/Single Viewing Modes Explain

  Dual Mode:

  • (2) Independent Tuners: watch different programming on TV1 and TV2. PIP not available. Dual Mode, Shared View Disabled. Use as 2 independent DVR receivers
  • Both TV viewers can access the hard drive to record or view recorded programs; and can access the same program at the same time and not interfere with the other viewer.
    
  
  Note: Dual Mode is disabled while connected to a Q-Box.
  
  

  Single Mode:

  • (2) Tuners: watch the same programming on TV1 and TV2. The TV2 remote will still operate the receiver. Single Mode, Shared View Enabled. PIP available. Use as 1 receiver to not allow the other TV to show something different.
  • (2) Tuners: watch programming on TV1 and black screen with screensaver on TV2. TV2 remote does not operate the receiver. Single Mode, Shared View Disabled. PIP available. Use as 1 receiver to have PIP.

• DVR Grouping Explain



Events with the same title are grouped together in easy to find folders.


• DVR Recording Explain
  • Record up to 100 hours of standard-definition programming
  • Pause Live TV (up to two hours on each tuner)
  • 100% digital audio and video recording to the hard drive
  • DVR enhanced Automatic and Manual Event Timers - programs the receiver to record directly to the hard drive, or automatically tune to a program at a designated time for viewing
  • "Program Capture" - reverse back up to 2 hours into a program, press record, then press stop at the end of the program to capture the program as a saved event for future viewing
  • Press Record while in the EPG to record to the end of the scheduled event
• DVR Sort
Explain


In My Recordings, press the swap button on the remote to swap between the last two sort options used.


• Enhanced Timer and DVR Management Explain

  Sort DVR events by date or name. Sort Timers by event name or start date/time. Create a timer event on the currently viewed program. Edit a timer while the timer is active. Protect: prevents recording over an event when the hard drive is full. When Locks are set, you must enter a password to delete events.

• Multi-speed Slow Motion and Frame-by-Frame Explain

  Slow Motion (done while in "pause"), Slow Fwd ¼ and 1/15th speed in addition to Standard Fast FWD 4X, 15X, 60X, and 300X, Slow Reverse 1X and ¼ in addition to Standard Reverse 4X, 15X, 60X, and 300X, Frame-by-frame advance and back using the "skip ahead" and "skip back" buttons while in pause. Skip forward (30 seconds), skip back (10 seconds).

• Record Plus Explain

  Record Plus from the Preferences menu allows the user to set a TV preference for future recordings. If your preferred TV is busy, recordings will be sent to the other TV. Activation turns this feature on and off. Record Preference sets what TV the recording will be sent to.
  Example: Activation Enable, Record Preference TV2; when the DVR recording starts TV2 will be interrupted and display and record the event. The TV2 viewer can cancel the recording.

• Search function Explain

  The DVR Search function allows a keyword search to find a program listing based on an event title, the name of an actor/actress or a specific word. The search history can store a total of 30 searches.

Menu Functions

• Alternative language and Descriptive Video support Explain

  Descriptive Video is an audio narration, which provides the listening audience with descriptions of scenes, settings, costumes and body language in the natural pauses of dialogue or songs. It is being offered as a service for the visually impaired.

• DVOD (DISH Video on Demand) Explain

  DVOD are movies that have been downloaded to the hard drive for immediate rental. Movies on Demand CANNOT be saved onto the hard drive. If Parental Locks have been set, the password will need to be entered in order to access Movies on Demand.

• Caller ID Explain

  Displays caller information on the TV screen. Stores up to 50 numbers in the history. You must have a phone line plugged in and a subscription with the local telephone company for Caller ID to show on the television. Caller ID information will show on a VCR tape if information pops up while recording.

• Closed Caption support
• Customer Support Application Explain
  
  
  The Customer Support Application is an interactive tool that allows you to add channels, view billing statements, make a payment, read frequently asked questions, troubleshoot issues, and read important information. This application is accessed through DishHOME.
  
  
• DISH CD Music Song Titling
• Event Timer Explain
  

  Name Based Recording
  Only events matching the specified program name will be recorded
  
  Time Based Recording
  Any program in the specified time frame will be recorded, regardless of name
  
  Both Name and Time Based will record to hard drive, automatically tune to a pre-programmed channel when it starts, or give you an on-screen reminder of a designated program's starting time. Each tuner can record to hard drive. The total number of timers varies by how many timers are set, and how many events there are for each timer.
  
  
  To find the total number of Events and Timers:

  1. Press Menu on the remote.
  2. Select Daily Schedule.
     On the bottom right corner of the box, the total number of Events are listed.
  3. Select Timers from the Daily Schedule screen.
     The total number of Timers are listed on the bottom right corner of this box.

• Favorites Lists Explain

  Set up a list of channels (4 user defined lists for each tuner; 8 total) that you watch most frequently and only view the channels you want. Capable of storing a combined total of 1500 channels.

• Multimedia Explain

  Transfer video and audio to a PocketDISH from the receiver.

• Parental Control Locks Explain

  V-chip technology for Parental Control allows you to block out channels or individual programs based on ratings and content. Use Ratings Lock to block 5000 and 6000 channel numbers. Separate locks are available for adult and PPV. Each tuner has a separate password. You must lock both tuners separately.

• Pay-Per-View purchase summary Explain

  Displays what Pay-Per-Views have been ordered, the date and time they were ordered, and how they were ordered. Pay-Per-Views that are displayed on this screen have not been billed to the account yet.

• Theme categories for program selection
• Transparent Info Banner Explain

  A transparent Info Banner provides on-screen channel and program information while allowing you to view the program in the background.

Technical Aspects

• 5.0 IR Remote (1)
• 6.0 IR/UHF Pro Remote (1), also the replacement remote for both TV1 and TV2
• Dual UHF Pro Remote Support Explain

  Dual UHF Pro remote support allows the use of two UHF Pro (blue keyed) remotes in installations where the receiver is placed in a remote location from both TVs. The remote addresses must be different when using two UHF Pro remotes for TV1 and TV2.

• Front Panel Buttons (9) Explain

  Power TV-1 only, Mode, Menu, System Info, Select, Cursor Up, Cursor Down, Cursor Left, Cursor Right

• Front Panel Lights (5) Explain

  TV1 Power (green), TV2 Power (blue), Recording is active (red), Single or Dual Mode (amber)

• Low Battery Indicator Explain

  
  If the remote control batteries are low, a small "Low Battery" text indicator appears in the view banner whenever the view banner is displayed.

• MPEG-2/DVB compliant Explain

  MPEG is a compression method which compresses digital signals. This way, the amount of information that has to be sent decreases.

• Power supply draw: 0.15 to 1.25 amps, average 0.25 amps
• Q-Box Support
• Smart Card door (a Smart Card is not used; Smart Card technology is built into the receiver)
• Software upgrades via satellite Explain

  Both TV-1 and TV-2 must be powered off (in standby) to retrieve updated information.

• Standby Reset Explain

  Standby Reset helps to reduce problems by clearing errors encountered over the previous 24 hours.

• Super Diagnostics Explain

  Super Diagnostics allows faster access to important system information and settings. Go to Menu - System Setup - Installation - System Info to access System Info 1. Hot Key explanations are available under How To.

• SuperDISH support
• System Information available at a button push Explain

  Press the Sys Info button on the front panel of the receiver.

• Two-Tuner Satellite Receiver Explain
  • Independently view satellite TV programming on two TV's with one satellite receiver
  • TV-1 uses 5.0 IR Remote, green #1
  • TV-2 uses 6.0 IR/UHF Pro Remote, blue #2
  • Tuners do not correspond to Sat In connections - Sat In #1 does not mean it is for TV1.
  • Both tuners must be connected to same switch source
• Wireless Phone Jack support

Connectivity

Front Panel

(5) Indicator lights (TV1 Power (green), TV2 Power (blue), Recording is active (red), Single or Dual Mode (amber))
Smart Card door (a Smart Card is not used; Smart Card technology is built into the receiver)

Back Panel

(2) Satellite antenna inputs, blue F-connector
(1) UHF Pro remote antenna input, green F-connector
(1) Telephone Jack; may not work properly with some VoIP systems (broadband phone)
3-prong power cord
(1) USB 1.0 port

TV-1 Connections

(1) TV antenna/cable input, black F-connector
(1) TV CH 3-4 Out (TV1)
(1) S-Video output
(1) Set RCA-type audio/video outputs
(1) Optical Digital output for Dolby Digital and PCM Digital Audio
(1) RF Modulated output Explain

Coax, 3/4 user-selectable via setup menu, default to 3, white F-connector

TV-2 Connections

(1) Set RCA-type audio/video outputs
(1) TV2 OUT Explain

Coax, ch.21-69 or 73-125 MTS audio, user-selectable via setup menu, default to 60, yellow F-connector

Cables and Accessories

Standalone List

(1) 5.0 IR remote
(1) 6.0 IR/UHF Pro remote
(1) UHF Pro remote antenna
(1) S-Video cable (8 ft)
(1) RCA 3-Wire cable (red, white, yellow) (8 ft)
(2) RG-59 Coaxial Cable (6 ft)
(1) RJ-11 Telephone Cable (25 ft)
(1) 15db attenuator Explain
When connecting the TV2 OUT, you must meet specific FCC requirements. To meet these requirements, an in-line coaxial attenuator has been included and may need to be installed if:
Connecting directly to a TV tuner port, you must install the attenuator in the cable between the TV2 OUT port and the TV tuner
OR
Connecting to an in-home cabling system to distribute the signal to a TV(s) in other rooms, this may not be necessary in most cases
(8) 1.5V AAA Battery

20" DISH 500 Antenna, DISH Pro Twin List

(1) DISH 500 dish antenna
(1) DISH Pro Twin LNBF
(1) 3.0 IR remote
(1) 4.0 IR/UHF Pro remote
(1) UHF Pro remote antenna
(1) S-Video cable (8 ft)
(1) RCA 3-Wire Cable (red, white, yellow) (8 ft)
(2) RG-59 Coaxial Cable (6 ft)
(1) RJ-11 Telephone Cable (25 ft)
(1) 15db attenuator Explain
When connecting the TV2 OUT, you must meet specific FCC requirements. To meet these requirements, an in-line coaxial attenuator has been included and may need to be installed if:

Connecting directly to a TV tuner port, you must install the attenuator in the cable between the TV2 OUT port and the TV tuner
OR
Connecting to an in-home cabling system to distribute the signal to a TV(s) in other rooms, this may not be necessary in most cases

(8) 1.5V AAA Battery