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TROUBLESHOOTING

Select Error Top 5 Issues      002      004      005      013      015 All Issues Attention Attention DishCOMM Enter Password Free Preview Interruption Payment Error Transfer Progress Warning Adult Content Warning Adult Content Unlock 001 002 002 Q-Box 004 005 005 Q-Box 006 007 008 009 010 011 012 013 013 Q-Box 014 014 Q-Box 015 015 Q-Box 016 016 Q-Box 017 018 019 021 020 022 022 Q-Box 023 023 Q-Box 024 024 Q-Box 028 028 Q-Box 029 030 031 034 035 036 037 038 039 040 041 042 043 044 045 046 047 048 055 056 057 058 059 060 061 062 063 064 065 066 067 070 071 072 073 074 075 076 077 078 079 080 081 082 083 084 085 086 087 088 089 090 091 092 093 094 095 103 104 105 105 Q-Box 106 107 108 120 120 Q-Box 122 124 127 128 128 Q-Box 129 129 Q-Box 151 153 155 301 302 303 303 Q-Box 307 308 309 310 311 312 314 315 316 317 318 319 320 321 323 324 325 326 327 328 329 330 331 332 333 336 338 342 343 344 345 346 347 349 350 351 355 356 358 359 360 361 362 363 371 378 427 429 451 500 501 502 502 Q-Box 503 504 505 507 508 510 513 514 520 526 527 529 530 530 Q-Box 531 532 534 587 588 590 599 738 739 742 743 744 755 756 760 761 764 765 766 769 770 779 780 784 782 787 788 789 801 803 833 834 835 836 838 840 841 842 843 845 847 848 850 851 852 853 854 855 857 858 860 862 863 864 865 866 867 868 869 871 873 874 875 876 877 878 879 886 887 888 889 890 891 892 893 894 896 898 899 900 901 902 904 906 908 910 911 912 913 914 920 921 922 923 930 931 932 933 935 937 938 939 940 941 943 944 954 963 966 981 987 988 989 990 992 993 994 999 05A1 0551 1038 1088 1111 1268 1288 9205 01 02 03 04 05 06 07 E021 E022 E023 E024 E025 E026 E027 E028 E029 E030 E205 E217 E300 E301 E302 E303 E304 E305 E306 E307 E308 E309 E321 E322 E323 E324 E325 E326 E327 E328 E332 E333 E334 E335 E365 EA01 EA02 EA03 EA04 EA05 EA06 EA07 EA08 EA09 EA10 EA12 EA13 EA14 EA15 EA21 EA22 EA23 EA25 EA26 EA29 EA31 EA32 EA35 EA36 EA37 EA38 EA39 EA40 EA45 EA46 EA47 EA48 EA49 EA50 EA51 EA52 EA53 EA54 EA55 EA56 EA57 EA58 EA59 EA61 EA62 EA65 EA66 EA67 EA68 EA69 EA70 EA72 EA81 EA86 EA87 EA88

Select Symptom Top 5 Issues      Signal Loss, Intermittent      Missing Channels      Video Black, Blue, None, Snow      Info Not Available      Authorization New Activations All Issues Audio Distorted Audio Dolby Digital Loss Audio Low Audio None Audio Out of Sync Audio Same on Both TVs Authorization EPG Red Authorization EPG Red Q-Box Authorization Missing Channels Authorization Missing Channels Q-Box Authorization New Activations Authorization New Activations Q-Box Authorization Programming Add Authorization Programming Add Q-Box Blackouts Broadband Connectivity Issues Caller ID Channels Change On Own Closed Caption DishCOMM, Blank Network Screen DishCOMM, Can’t Add Equipment DishCOMM, Intermittent Problems DishCOMM, Main Receiver Offline DishCOMM, Off-line DishHOME CSA DishHOME CSA Q-Box DishHOME Missing DishHOME Missing Q-Box DishHOME Troubleshooting DishHOME Troubleshooting Q-Box DOD Black Screen DOD Downloading DOD Ordering DOD No Content / Missing DOD Video Distorted DRA – CSA Shows Incorrect Equipment DRA – Feature Issues DRA – Sling Issues DRA – Technical Difficulties DVR Loss of Functions DVR Loss of Recordings DVR Recordings Corrupted DVR Timers DVR Timers Q-Box EPG Incorrect Info EPG Incorrect Time Fan Doesn't Run Hard Drive Clicks Hard Drive Spins When Off Info Banner Popup (random) Info Not Available Info Not Available Q-Box Local Channel Mapdown Missing Missing Channels Missing Channels Q-Box No Signal/Unusable Signal (TV) Off-Air Analog Off-Air Color Bars Off-Air Digital/HD Antenna Password Forgot Problem with Modem Detected Picture in Picture PocketDISH Not Recognized PocketDISH Transfer Locked Up PocketDISH Transfer Partial Power None Power On & Off PPV Downloading PPV Ordering Programming Access Fee Added Incorrectly Receiver Locked Up Receiver Overheating Remote Changes Both TV1 and TV2 Retrieving Information Retrieving Information Q-Box Screen Saver Locked Up Screen Saver Recorded Signal Loss, Intermittent Signal Loss, Intermittent Q-Box Signal Loss, Low Signal Loss, Low Q-Box Sluggish / Intermittent Response Software Initial Download Software Initial Download Q-Box Software Upgrading Software Upgrading Q-Box System Info Locked Up Video Black, Blue, None, Snow Video Black Screen W/Banner Video Black Screen W/Banner Q-Box Video Black Square on Screen Video Black & White Video Display Settings Video Distorted (Poor Quality) Video Frozen Screen Video Frozen Screen Q-Box Video Intermittent Black Screen Video Intermittent Black Screen Q-Box Video Pixels, Blocks, Audio Pops Video Pixels, Blocks, Audio Pops Q-Box Video, Same on Both TVs Wireless Phone Jack

Select How To 1080p TV Compatibility Adding Local Off-Air Changing the Guide Display Channel Map-Down Closed Captioning Connect to PocketDISH Analog Connect to PocketDISH Digital DISH Remote Access DISH Remote Access — Mobile DVR Deleting DVR Modes EuroNews Extend UHF Remote Range External Hard Drive Grounding the System Inactivity Standby HD Format Reset Instant Weather Interactive Features Multimedia Transfer Picture in Picture (PIP) PPV / DOD / DishONLINE Record Plus Search Setting Alternate Audio Setting Caller ID Setting Favorite Lists Setting Locks Setting Single/Dual Mode Setting Timers Sling Media Super Diagnostics Transfer to PocketDISH Transfer from PocketDISH TV Entertainment The Weather Channel

Receiver Images
Current Software
User Guide (27MB)

CONNECTIVITY

• Overview
• DishCOMM Modem
• Home Network
• HomePlug / SlingLink
• Phonex Easy Jack 2
• Wireless Modem Jack

INSTALL

• 622 to LCD Monitor
• Off-air Antenna
• DP34 and Diplexers
• Diplexers, Off-Air/CATV & SHN
• TV1, TV2 W/Off-Air/CATV & SHN
• DPP Twin W/Diplexers
• DPP Twin W/Off-Air/CATV
• DPP 44 W/Diplexers
• DPP 44 W/Diplexers 2DT
• DP Twin W/Off-Air/CATV, SHN
• DPP 44 W/Diplexers, 2DT W/AMO
• TV2, Existing Coaxial Cable
• TV2, Diplexers
• TV2, Diplexers & Off-Air CATV
• TV2, 2 Dual Tuner Receivers
• TV2, DP34 Switch & Diplexers
• With VCR/DVD
  • RCA Cable
  • S-Video Cable
  • HDMI Cable
  • Y/Pb/Pr Cable
• Without VCR/DVD
  • RCA Cable
  • S-Video Cable
  • HDMI Cable
  • Y/Pb/Pr Cable

ViP 622

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