• Why does the program guide display "Local Programming" or "No Information" for Off Air Analog Channels?
  Why does the program guide display "Local Programming" , "No Information" or "Digital Service" for Off Air Digital Channels?
  A subscription to a DISH Network local package must be active on the account in order to receive programming information for off air analog and digital local channels on models 211/411, 222, 622, 722, 921 and 942.
  
  For models 5000 and JVC IRR a subscription to a DISH Network local DMA package is not required in order to view the program guide information for off air analog channels.
  For models 811 and 6000u a subscription to a DISH Network local DMA package is not required in order to view the program guide information for off air analog and digital channels.
  
  
• Why does the program guide show the correct information for some off air analog and digital channels but wrong information, "No Information", "Local Programming" or "Digital Service" for other off air channels?
  The program guide information present for the off air channels are provided by the satellite and not the actual off air broadcast source. In order for the receiver to see what program information is available, the channel must be included in the subscribed DMA package from DISH Network accompanied with the necessary satellite feed in order to display the program information into the electronic program guide. The satellite installation setup can be viewed in the check switch matrix.
  
  The models 5000 and JVC IRR support Analog OTA channels via their Local Link feature. For these models there is a menu option to select and assign the off air antenna channels to one of the big three Networks (ABC/CBS/NBC) if appropriate. Regardless of frequency or call letter assignment, the program guide will import the guide data from the satellite. This leaves a small margin for programming event description or timer errors as this is assigned by the user. A fourth option, "None", offers no EPG info but breaks the channels EPG info into blocks simply titled "Local Programming"; this permits EPG based or manual event timer support of these services.
  
  
• Can the DISH HD Monitors be used without an authorized DISH Network receiver?
  YES, the DISH Network HDTV Monitors will display HD programming when any HDTV video source is connected to the monitor using any of the HD inputs on the monitor.
  
  
• What is the warranty on DISH HD Monitors?
  Warranty on DISH Network HDTV Monitors parts and labor is valid for one year from date of purchase; two years for the HD34-300 picture tube, subject to limitations.
  
  
• Is the DISH HD Monitor subject to image Burn-in?
  As with many video displays, the monitor is susceptible to damage caused by fixed images appearing on the screen for extended periods of time. If non-moving images are left on the screen for a long period of time, they can be permanently imprinted on the picture tubes (this is called "burn in"). This damage is not covered by the warranty. If extended viewing of this type of material is necessary, reducing the CONTRAST to the minimal viewing level will help minimize this damage.
  
  
• Why are some HDTV programs not as clear as other HDTV programs?
  Some programs on HDTV channels were not originally produced as High Definition TV. These programs are upconverted to HDTV standards using the same amount of information as in a Standard Definition program. Upconverting increases the number of video lines to fill in what is needed for HDTV.
  
  
• What do I need in order to display HDTV programming?
  To display DISH Network HDTV programming, there are these options:
  
  1. A DISH Player-DVR 942 receiver and a compatible HDTV set. The 942 has built in 8VSB and 8PSK technology.
  2. A DISH Player-DVR 921 receiver and a compatible HDTV set. The 921 has built in 8VSB and 8PSK technology.
  3. A DISH 811 receiver and a compatible HDTV set. The 811 has built in 8VSB and 8PSK technology.
  4. A ViP 211/DISH 411 receiver and a compatible HDTV set. The 211/411 has built in 8VSB and 8PSK technology.
  5. A ViP 222 receiver and a compatible HDTV set. The 222 has built in 8VSB and 8PSK technology.
  6. A ViP 622 DVR or ViP 722 DVR receiver and a compatible HDTV set. The 622 and 722 have built in 8VSB and 8PSK technology.
  OR
  7. A Model 6000 receiver and a compatible HDTV set. The model 6000 can be used with the 8VSB adapter for off-air HDTV and or with the Enhanced HD Module for HD channels using 8PSK technology.
  
  With our ViP receivers, there are three scenarios to get HD programming:
  1. With a ViP receiver and a subscription to any DishHD programming package - the receiver has access to all HD programming, including off-air HD programming.
  2. With a ViP receiver and the HD Enable fee - the receiver has access to the HD PPV channels and off-air HD programming.
  3. With all other HD receivers (not ViP series) and a subscription to any DishHD programming package - the receiver has access to some HD channels.
  
  
• Do I need an HDTV tuner/decoder to view HDTV programming?
  The Model 6000, 211/411, 222, 622, 722, 811, 921, 942 receivers have built in HDTV tuner/decoders. The model 6000 can be used with the 8VSB adapter for off-air HDTV and or with the Enhanced HD Module for HD channels using 8PSK technology.
  
  
• What HDTV formats does DISH Network support?
  In general, DISH Network will provide HD content in whatever format we receive from the content providers, including both 720p and 1080i HDTV formats. Our receivers do not support 1080p. Instead, use 720p for fast action, or 1080i for other programming.
  
  
• How do I find out what local digital channels are available in my area?
  Visit the following websites: www.nab.org or www.fcc.gov.
  
  
• What additional equipment do I need to receive off-air HDTV programming?
  A ViP 211/DISH 411, ViP 222, ViP 622 DVR, ViP 722 DVR, DISH 811, DISH Player-DVR 921, DISH Player-DVR 942 or a Model 6000 receiver with an 8VSB adapter and, an off-air antenna to receive the signal. The Enhanced HD Module for the Model 6000 will allow to receive additional HDTV programming from DISH Network. The 8VSB adapter is for off-air HDTV programming only.
  
  
• How can I find out what kind of off-air antenna is best for my location?
  www.antennaweb.org is a valuable resource to determine what kind of antenna is best for the area. Simply submit your address and instantly find out what type of antenna best suits your location and programming needs.
  
  
• Why do my local channels have poor picture quality or no picture at all?
  There are many possible explanations why an off-air channel(s) may be poor. When experiencing problems with off-air reception, consider the following points for troubleshooting.
  
  Digital off-air service may be interrupted because:
  • Off-air digital technology is still in its infancy, many broadcast stations are experimenting with their signal.
  • Broadcasters are testing digital signals, and may stop broadcasting without notice.
  • Many broadcasters do not yet have permanent broadcast stations.
  • Broadcasters are not legally required to provide full-time digital signals for several years.
  • Some digital channels do not broadcast 24 hours a day, 7 days a week.
  
  Analog and Digital off-air reception also depends upon:
  • The distance between the broadcast stations and the location.
  • The broadcast station's power.
  • Obstacles between the station and the location, such as mountains, buildings, trees, etc.
  • Multiple broadcast stations (to receive good signals from several stations, compromise how to position the antenna. A rotor or more than one antenna may be required.)