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TROUBLESHOOTING
Select Error
Top 5 Issues
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015
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013
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All Issues
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887
Select Symptom
Top 5 Issues
Signal Loss, Intermittent
Missing Channels
Video Black, Blue, None, Snow
Info Not Available
Authorization New Activations
All Issues
Audio Dolby Digital Loss
Audio Low
Audio None
Audio Out of Sync
Audio Distorted
Authorization EPG Red
Authorization Missing Channels
Authorization New Activations
Authorization Programming Add
Blackouts
Caller ID
Channels Change On Own
Closed Caption
EPG Incorrect Info
EPG Incorrect Time
Event Timers
Info Banner Popup (random)
Info Not Available
Missing Channels
Missing Distant Network Channels
Off-Air Color Bars
No Signal/Unusable Signal (TV)
Password Forgot
Phone Line Problems
Power None
Power On & Off
PPV Downloading
PPV Ordering
Receiver Locked Up
Remote Universal
Retrieving Information
Signal Loss, Intermittent
Signal Loss, Low
Sluggish / Intermittent Response
Software Initial Download
Software Upgrading
System Info Locked Up
Video Black, Blue, None, Snow
Video Black Screen W/Banner
Video Black Square on Screen
Video Black & White
Video Distorted (Poor Quality)
Video Frozen Screen
Video Intermittent Black Screen
Video Pixels, Blocks, Audio Pops
Wireless Phone Jack
Select How To
Adult Guard
Extend UHF Remote Range
Grounding the System
Local Link
PPV Ordering
Setting Alternate Audio
Setting Caller ID
Setting Event Timers
Setting Favorites Lists
Setting Locks
Sling Media
Interactive Menus
Receiver Images
Current Software
INSTALL
Off-air Antenna
With VCR
Coax Cable
RCA Cable
S-Video Cable
Without VCR
Coax Cable
RCA Cable
S-Video Cable
5000
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