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TROUBLESHOOTING

Select Error Top 5 Issues      002      004      005      013      015 All Issues Attention Mode Attention Upgrade Enter Password Free Preview Interruption Payment Error 001 002 002 Q-Box 003 004 005 005 Q-Box 006 007 008 009 010 011 012 013 013 Q-Box 014 014 Q-Box 015 015 Q-Box 016 016 Q-Box 017 018 019 020 021 022 022 Q-Box 023 023 Q-Box 024 024 Q-Box 028 028 Q-Box 029 030 031 032 034 035 036 037 038 039 040 041 042 043 044 045 046 047 048 055 056 057 058 059 060 061 061 Q-Box 062 063 064 065 066 067 068 069 070 071 072 073 074 075 076 077 078 079 080 081 082 083 084 085 086 087 088 089 090 091 092 093 094 095 103 104 105 105 Q-Box 106 107 108 118 120 120 Q-Box 121 123 127 128 128 Q-Box 129 129 Q-Box 151 153 155 301 303 303 Q-Box 318 330 331 342 343 344 345 347 349 356 358 359 360 361 362 363 371 378 427 428 499 513 514 591 592 739 743 744 756 763 764 765 766 784 833 834 835 886 887 891 908 943 953 954 955 956 957 958 959 963 970 973 974 975 981 983 987 988 989 9205 E205 E217 E300 E301 E302 E303 E303 Q-Box E304 E305 E306 E307 E308 E309 E321 E322 E323 E324 E325 E326 E327 E328 E365 EA01 EA02 EA03 EA04 EA05 EA06 EA07 EA08 EA09 EA10 EA12 EA13 EA14 EA15 EA21 EA22 EA23 EA25 EA26 EA29 EA31 EA32 EA35 EA36 EA37 EA38 EA39 EA40 EA45 EA46 EA47 EA48 EA49 EA50 EA51 EA52 EA53 EA54 EA55 EA56 EA57 EA58 EA59 EA61 EA62 EA65 EA66 EA67 EA68 EA69 EA70 EA72 EA81 EA86 EA87 EA88

Select Symptom Top 5 Issues      Signal Loss, Intermittent      Missing Channels      Video Black, Blue, None, Snow      Info Not Available      Authorization New Activations All Issues Audio Dolby Digital Loss Audio Low Audio None Audio Out of Sync Audio Distorted Authorization EPG Red Authorization EPG Red Q-Box Authorization Missing Channels Authorization Missing Channels Q-Box Authorization New Activations Authorization New Activations Q-Box Authorization Programming Add Q-Box Blackouts Caller ID Channels Change On Own Closed Caption Delinquent Text Message DishHOME CSA DishHOME CSA Q-Box DishHOME Missing DishHOME Missing Q-Box DishHOME Troubleshooting DishHOME Troubleshooting Q-Box EPG Incorrect Info EPG Incorrect Time Event Timers Info Banner Popup (random) Info Not Available Info Not Available Q-Box Local Channel Mapdown Missing Missing Channels Missing Channels Q-Box No Signal/Unusable Signal (TV) Off-Air Analog Off-Air Color Bars Off-Air Digital/HD Antenna Password Forgot Phone Line Problems Power None Power On & Off PPV Downloading PPV Ordering Receiver Locked Up Retrieving Information Retrieving Information Q-Box Screen Saver Locked Up Screen Saver Recorded Signal Loss, Intermittent Signal Loss, Intermittent Q-Box Signal Loss, Low Signal Loss, Low Q-Box Sluggish / Intermittent Response Software Initial Download Software Initial Download Q-Box Software Upgrading Software Upgrading Q-Box System Info Locked Up Video Black, Blue, None, Snow Video Black Screen W/Banner Video Black Screen W/Banner Q-Box Video Black Square on Screen Video Black & White Video Display Settings Video Distorted (Poor Quality) Video Frozen Screen Video Intermittent Black Screen Video Intermittent Black Screen Q-Box Video Pixels, Blocks, Audio Pops Video Pixels, Blocks, Audio Pops Q-Box Wireless Phone Jack

Select How To Adding Local Off-Air Adult Guard Changing the Guide Display Channel Map-Down Extend UHF Remote Range Grounding the System Inactivity Standby Interactive Features PPV Ordering Setting Alternate Audio Setting Caller ID Setting Event Timers Setting Favorite Lists Setting Parental Controls Sling Media Super Diagnostics The Weather Channel

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CONNECTIVITY

• Overview
• DishCOMM Modem
• Phonex Easy Jack 2
• Wireless Modem Jack

INSTALL

• Off-air Antenna
• Q-Box w/ Single Tuner
• 411 to LCD Monitor
• Off-air Antenna
• With VCR/DVD
  • HDMI Cable
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• Without VCR/DVD
  • HDMI Cable
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