Dual-tuner DVR
- Is there a way you can record a show on TV1 and watch a show on TV1 at the same time?
Yes. You can record a show on TV1 and watch a prerecorded event on TV1.
DishHOME
- There is a dark screen with a DISH Network logo bouncing around, what is this?
A screen saver with a moving DISH Network logo appears when no remote control keys have been pressed within 5 minutes of launching DishHOME. To re-access the application, press the Select button on the remote.
- Can the channels that display in DishHOME be changed to display other channels?
No. The channels displayed in DishHOME cannot be changed to a customized lineup.
Customer Service
- If a receiver with the CSA loaded is stolen, can it be restarted from any telephone line linking it to the previous account or is there a way to avoid this?
It will check the phone number that is on the account versus where it's being dialed from. If it doesn't match, it will not work.
- Must a phone line be connected to the receiver in order for Customer Support to operate?
Yes, the satellite receiver must be connected to a phone line for Customer Support to function in its fullest capacity.
- If the phone is in use while I try to view a bill, pay a bill or make programming changes, what happens?
An error message will appear stating that the phone line is busy and the request cannot be fulfilled.
- How long does it take for the new programming purchase to become active?
Once you have received a pop-up stating you have successfully added programming, the programming becomes active within 3-5 minutes.
- Is it necessary to enter a password to access Customer Support? Is the Customer Support password the same as the Adult Locks password?
Although it is not necessary to enter a password to enter Customer Support, it is indeed necessary to enter one to make a programming change, view the billing statement or make a payment if the System Lock is already set. The password required for these requests is the same password as the Adult Locks password. You do not need a password to view programming upgrade options and access the FAQ's.
- Can I side-grade or downgrade my programming via the Customer Support channel?
No, in order to side-grade or downgrade programming options, you must call the Customer Service Center. Customer Support channel only allows for programming upgrades.
- Can I reactivate my account via Customer Support?
Yes, a previous DISH Network subscriber can reactivate their account via Customer Support by making a payment of all fees due plus the $25.00 restart fee, when applicable.
Games
- How can I get additional information on how to play games?
To get tips on how to play specific Playin'TV games, email playintv@visiware.com or visit www.playintv.com.
- How long can I play a demo game?
The duration of the demo varies depending on the type of game. Demo games are just a taste of how the games play. You also have the option to play the free game; allowing you to play through an entire game.
- How many times can I play a demo game?
You can play a demo as many times as you like, but demo times are very short. They give you the opportunity to see the look and feel of the game. (ie, 30 seconds or 1 level)
- How often will the games change?
The games rotate on a weekly basis (every Wednesday).
- Can I save a game to prevent it from being deleted in the rotation?
No, but we listen to customers to see which games are favored.
- Can I pause a game?
When you press Cancel on your remote, a pop up appears with the following options: Back to the Game, New Game, Back to Playin'TV, DishHOME. If you select "Back to the Game" it will act like you pressed pause and the game will pick up from where you left off.
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